Bar Assistants

Our Bar Assistants are an integral part of the Theatre’s Front of House Team, and with four wonderful bar areas for customers to enjoy, they are key to the overall Theatre experience.

This is a great opportunity for friendly, confident and approachable individuals with a desire and commitment to provide an exemplary level of customer service. Candidates must also have the ability to deal with customers confidently face to face, work as part of a team and successfully deliver bar and food sales. 

Job Description

Main Duties: Customer Service

• Provide a warm, friendly and professional welcome and excellent level of service to customers and visitors
• Be knowledgeable about the Theatre’s bars and food products
• Promote and encourage customers to utilise the interval order service and prepare and process these orders
• Handle money and stock accurately, reconcile floats, operate tills and escalate any discrepancies to the Bars Management Team
• Prepare and serve food to customers, complying with the Theatre’s food hygiene and safety standards at all times
• Ensure bar areas, kitchens and storage areas are clean, tidy and well presented at all times and complete service checklists
• Ensure bar areas are fully stocked at the start and end of each shift and stock is replenished as and when required. Assist with stocktakes and deliveries as and when required ensuring that goods received are transported, unloaded and securely stored in the designated store rooms in a safe manner

The full job description for this role is available in the Candidate Information Pack below. 

Person Specification

Essential Experience

• A minimum of six months’ paid recent work experience in a customer facing role in a fast paced retail or hospitality environment
• Experience of till transactions and accurate cash-handling in a busy customer environment

Desirable Experience

• A minimum of six months’ recent paid work experience as a bar tender in a customer service/hospitality environment

Essential Skills, Knowledge and Abilities

• Must be at least 18 years of age to comply with the Theatre’s legal requirements
• Ability to work evenings and daytimes including over the weekend is essential
• Excellent interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service
• Good numeracy/mental arithmetic skills to enable accurate cash handling
• Ability and confidence to proactively sell to customers
• Ability to work as part of a team and support colleagues
• Ability to remain calm under pressure, prioritise tasks and think on your feet
• An understanding of Health and Safety regulations in a customer facing bars and food environment/venue