Box Office Assistants

The Box Office Assistants are often the first point of contact that customers have with the Theatre. Their role is to help customers with any question they may have about performances, seats, tickets and prices, and process transactions for tickets, memberships, gift vouchers and other services in a friendly and courteous way, upholding the highest standards of customer service and accuracy.

This is a great opportunity for confident and friendly individuals who are sales focused and have experience providing exceptional customer service. Candidates must be able to work as a member of a team and they will be expected to foster and maintain excellent communication and sustainable relationships with all employees, and internal & external customers.

Job Description

Main Duties: Customer Service & Sales 

• To administrate the sale of tickets, memberships and gift vouchers, to record information and keep accurate records of each customer interaction
• To provide precise and timely information to customers about services and products on offer, to anticipate and provide relevant venue information; to provide and apply policies and procedures consistently and with accuracy
• To provide the highest level of customer service and ensure that the service provided is welcoming, enthusiastic, friendly, courteous, anticipating and accessible
• To provide a troubleshooting service for bookings, and resolve minor customer complaints
• To fulfil all selling techniques employed by the theatre to the greatest effect, including segmenting the Box Office database, pro-actively link-selling and up-selling, outbound selling and selling at other venues outside of the Grand Opera House
• To work successfully towards daily team and individual sales targets set by the Box Office Management Team

The full job description for this role is available in the Candidate Information Pack which is available below. 

Person Specification

Essential experience, skills and abilities

• At least 1 years’ paid work experience working in a customer service/sales role which includes;  providing customer service/sales over the phone, credit/debit card transactions and till transactions and working with IT systems, including Microsoft Office products, databases/back-office sales and/or ticketing software 
• Excellent organisation skills and attention to detail
• Excellent communication skills and the ability to deliver sales and interact with a wide range of people
• Strong interpersonal skills and the demonstrable commitment to providing an excellent level of customer service
• Ability to work as part of a team
• Ability to work during normal office hours and early evenings on the required set days is essential
• Keen interest in the arts, in particular the work of the Grand Opera House