Pantomime Bar Assistants

Job Description

Pantomime Bar Assistants are an integral part of the Theatre’s Front of House Team, and with four wonderful bar areas for our pantomime customers to enjoy, they are key to the overall pantomime experience.

Customer Service

• Provide a warm, friendly and professional welcome and an excellent level of bars service to all customers and visitors
• Develop a thorough knowledge about the Theatre’s bars and food products to ensure successful upselling and to maximise sales
• Generate sales by directly approaching customers to promote internal orders and premium services
• Prepare and process internal orders and deliver premium services to box customers
• Handle money and stock accurately, reconcile floats, operate tills and escalate any discrepancies to the Bars Management Team
• Co-ordinate and assist with the preparation, setting up and clearing of meeting and function rooms for eventsProvide a bar and waiting service for the Theatre’s events and functions
• Prepare and serve food to customers, complying with the Theatre’s food hygiene and safety standards at all times
• Ensure bar areas, kitchens and storage areas are clean, tidy and well presented at all times and complete service checklists
• Ensure bar areas are fully stocked at the start and end of each shift and stock is replenished as and when required.
• Assist with stocktakes and deliveries as and when required
• Assist customers with any additional access or service requirements

Health & Safety

• Assist the Bars Management Team with the implementation of the Theatre’s evacuation and invacuation procedures if required
• Assist customers with any additional access requirements in the event of an evacuation and invacuation
• Be vigilant in order to prevent accidents or incidents that might cause injury or harm to customers or staff and report all accidents, incidents or near misses to the Bars Management Team

A full and detailed Job Description is available in the Candidate Information Pack linked below.

Person Specification

Bar Assistants are friendly, confident and approachable individuals with a desire and commitment to provide an exemplary level of customer service and sales.  Candidates must have the ability to deal with customers confidently face to face, work as a team and deliver bar and food sales.

Essential Experience

• A minimum of six months’ recent paid work experience as a bar tender in a busy customer service/hospitality environment.
• Experience of delivering sales, accurate cash-handling and till transactions in a busy customer environment

Essential Skills, Knowledge and Abilities

• Must be at least 18 years of age to comply with the Theatre’s legal requirements
• Excellent interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service and delivering sales
• Ability and confidence to proactively sell to customers face to face
• Good numeracy/mental arithmetic skills to enable accurate cash handling
• Ability to work as part of a team and support colleagues
• Ability to remain calm under pressure, prioritise tasks and think on your feet
• An understanding of Health and Safety regulations in a customer facing bars and food environment/hospitality venue
• Must have some daytime availability during the week between Tuesday and Friday and be available to work evenings and weekends including Saturday nights

Terms and Conditions

The Bar Assistant wage is £12.71 per hour and work will be offered 10.5hrs (ie. 3 shifts) a week for a fixed term period from week commencing 9 November 2026 until Saturday 16 January 2027 (10 weeks).

Double time is payable for work on Sundays and recognised Bank Holidays.

A comprehensive induction and training programme will be provided weeks commencing 9 and 16 November and successful applicants MUST make themselves available to attend these training sessions.

Shifts are rota’d across seven days of the week for Panto and candidates must be flexible and must have some daytime availability during the week between Tuesday and Friday and be available to work evenings and weekends including Saturday nights.

Additional hours may also be available during the Pantomime run. Annual leave accrued during this fixed term period will be taken between 11 and 16 January 2027 and requests for annual leave outside of this period will only be approved in exceptional circumstances.

A standard shift normally lasts 3.5hrs and a matinee shift will start at around 12.00/12.30pm and an evening shift around 5.30/6.00 pm. The length and timing of shifts may vary slightly as they are determined by the Pantomime performance schedule.

Online Application

If you are interested and would like to apply for this role, please click on the link below which will take you to an online application form. Before you start completing the online application form please read the details about the online application in the Candidate Information Pack which is also linked below.

Close date for completed online applications is noon on Monday 12 October 2026. Please note that it is expected that assessment for this role will be held week commencing Monday 19 October 2026.